Current Opportunities

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Branch Manager - Wyoming

Job Description

The Branch Manager is directly responsible for the daily activities of the branch, and for supervising the retail branch employees. The Branch Manager ensures the success of the branch by providing excellent banking services for its customers, and for promoting the profitability and productivity of the bank.

Duties & Responsibilities

  • Manages and supervises the daily activities of the branch and retail staff,(i.e sales, security, service, and grounds maintenance)
  • Hires, trains, manages, and motivates staff in an effort to maintain optimal branch and customer needs; and ensures employees are maximizing opportunities to sell bank products and services
  • Builds and maintains new and existing customer relationships and promotes the bank within the community
  • Improve revenue and reduce expenses to grow the business while updating and communicating with management
  • Performs as a teller on an as-needed basis
  • Generate referrals to other bank staff and business partners
  • Actively identify, coach, develop, and support employees so they can provide superior service to our customers
  • Perform operational functions such as opening and closing accounts, wire transfers, and safe deposit boxes
  • Perform Lending functions that include consumer loans in accordance with policies and procedures and legal and regulatory compliance
  • Ensure the branch team complies with policies, procedures, and regulatory banking requirements
  • Mentor, develop, and motivate staff while creating a positive work environment that will enable employees to do their best
  • Performs other duties as assigned by management

Education & Work Experience

A Bachelor's degree in Management, business administration, or a related field is preferred. 3-5 years of management/supervisor experience in the banking industry is required.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs. consistently, critical and creative thinking, ethical framework, ability to operate a variety of office equipment (i.e. computer, telephone, copy/fax machine), Organization, prioritization, and time management skills are necessary

Competencies

Sufficient knowledge in banking, proficiency in Microsoft Office products, leadership management, and coaching, communication, customer service, presentation skills, attention to detail, results-driven, problem-solving/analysis, ability to multi-task under high-pressure environment.


Collection Specialist - Chillicothe

Job Description

The Collection Specialist is primarily responsible for general loan collection at the bank, with a particular focus on the dealer loan program. This position is responsible for developing relationships with customers, negotiating payment plans to collect outstanding debts in a timely manner, and for coordinating legal action, such as the disposition of assets, when necessary.

Duties & Responsibilities

  • Reviews the loan delinquency list on a weekly basis and coordinates customer contact and ongoing collection strategy collaboration with lending staff.
  • Advises customers of payment options available and suggests satisfactory methods of payment.
  • Negotiates suitable payment plans and maintains detailed records of all customer interactions.
  • Develops and maintains a working knowledge of collection laws and regulations and follows the Bank’s standard operating procedures on required documentation. Communicates with lawyers, dealerships, and insurance companies to institute legal action when customers fail to pay their debt in a timely fashion.
  • Manages customer information related to delinquent customers in the lending software programs.
  • Performs other duties as assigned by management.

Education & Work Experience

A Bachelor's degree in business, finance, or a related field is preferred; applicable experience may be taken into consideration as a replacement. A minimum of 2 years experience in collections, preferably in a bank setting.

 

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs consistently, critical and creative thinking, ethical framework, ability to operate a variety of office equipment (i.e., computer, telephone, copy/fax machine) Organization, prioritization, and time management skills are necessary.

Competencies

Sufficient knowledge in banking, proficiency in Microsoft Office products, working knowledge of Jack Henry, communication, customer service, presentation skills, attention to detail, results-driven, problem-solving/analysis, ability to multi-task under high-pressure environment. Good written and verbal communication skills, along with good negotiating skills.


Universal Banker - Chillicothe

Job Description

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services and reports directly to the Branch Manager.   

Duties & Responsibilities

  • Accurately opens and closes accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
  • Demonstrates knowledge and understanding of the new accounts system database to manage and maintain customer account information
  • Performs duties for entry/exit for safe deposit box customers, and opens & closes safe deposit boxes by following safe deposit box policies & procedures
  • Assists customers with telephone inquiries to provide solutions to their banking needs
  • Assists customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
  • Performs teller responsibilities in accordance with the Teller job description
  • Utilizes marketing techniques to build relationships by actively cross-selling and marketing new and existing products and services to current and potential customers
  • Assists with efforts to identify and implement a positive overall customer experience
  • Contributes towards fostering teamwork within the department
  • Performs other duties as assigned by management

Education & Work Experience

High school diploma or GED equivalent & a minimum of 2 years experience performing teller responsibilities & a minimum of 1-year experience performing as a bank customer service representative or similar capacity. 

Mental & Physical Requirements

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills. 

Competencies

Solid understanding of banking principles and regulations, proficiency in Microsoft Office products, intermediate proficiency in Bank core processing systems, math aptitude, strong written and oral presentation skills, must have the ability to handle high-pressure situations while maintaining composure, attention to detail is critical.   


Part-Time Universal Banker - Glasford

Job Description

The part-time Universal Banker is responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; opening and closing accounts in support of Bank goals and objectives, and identifies customer needs for bank products and services. The Universal Banker reports directly to the Branch Manager, and indirectly to the Universal Banker Supervisor.   

Duties & Responsibilities

  • Accurately opens and closes accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
  • Demonstrates knowledge and understanding of the new accounts system database to manage and maintain customer account information
  • Performs duties for entry/exit for safe deposit box customers, and opens & closes safe deposit boxes by following safe deposit box policies & procedures 
  • Assists  customers with telephone inquiries  to provide solutions to their banking needs
  • Assists customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally    
  • Performs teller responsibilities in accordance with the Teller job description
  • Utilizes marketing techniques to build relationships by actively cross-selling and marketing new and existing products and services to current and potential customers
  • Assists with efforts to identify and implement a positive overall customer experience
  • Contributes towards fostering teamwork within the department
  • Performs other duties as assigned by management

Education & Work Experience

High school diploma or GED equivalent & a minimum of 2 years experience performing teller responsibilities & a minimum of 1 year experience performing as a bank customer service representative or similar capacity. 

Mental & Physical Requirements

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills. 

Competencies

Solid understanding of banking principles and regulations, proficiency in Microsoft Office products, intermediate proficiency in Bank core processing systems, math aptitude, strong written and oral presentation skills, must have the ability to handle high-pressure situations while maintaining composure, attention to detail is critical.   


Systems Administrator - Peoria

Job Description

Our holding company, Backlund Investment Co. is seeking a Systems Administrator. The Systems Administrator is responsible for managing the computer system infrastructure to include monitoring and documentation to ensure optimal performance. They will provide support for a variety of services such as; Microsoft server and desktop operating systems, Server Virtualization, printing, application support, mobile device management, and backup and recovery processes.

Duties & Responsibilities

  • Manages and provides administration to servers including installation, patching, troubleshooting, and backup of their associated operating systems and software.
  • Installation, configuration, maintenance, patching, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Provides support to project managers on special projects as requested.
  • Manages and oversees Active Directory including user accounts, Group Policy, and security.
  • Supports daily end users by providing technical support to the Help desk /Operations role.
  • Performs application upgrades as needed.
  • Performs as liaison with software and hardware vendors regarding server issues and requirements.
  • Administers and manages the mobile device management system to setup new phones and set policies in accordance with security requirements.
  • Performs other duties as assigned.

Education & Work Experience Requirements

A degree in computer science, information science, or network engineering with a minimum of 3-5 years of experience supporting information technology solutions within a corporate environment. Applicable certifications may be considered as replacement to degree.

At least 2 years supporting VMware.

General understanding of networking to include local and wide area communications.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, developed interpersonal abilities, ability to work under high pressure and remain composed, strong communication skills – both oral and written, ability to lift up to 50 lbs. on occasion, attention to detail is critical, organization, prioritization, and time management skills.

Competencies

Problem solving/reasoning/analysis, technical skills, analysis and interpretation of complex data process systems, Windows server/desktop operating systems, remote desktop knowledge, and general troubleshooting of network communication.


Backlund Investment Company is the holding company of Better Banks , State Street Bank and Trust Company, Investment Strategists at Better Banks and CFC Insurance. The company's holdings are financial institutions that provide a variety of personal and business banking products and services. The banks personal banking products include free and interest-bearing checking accounts, savings accounts, money market accounts, certificates of deposit, individual retirement accounts, mortgages, home equity loans, automobile loans, credit cards and installment loans. The companies commercial banking products include checking accounts, loans and credit card services. In addition, the banks offer online banking, direct deposit, debit cards, night depository, money orders, savings bonds, notary services, safe deposit boxes and wire transfers. Backlund Investment Company is headquartered in Peoria Heights, IL.

Insurance Agent - CFC Insurance

Job Description

The Insurance Agent promotes the profitability and productivity of the Agency by maintaining and maximizing profitable relationships through the sales of personal and commercial lines of insurance products that best meet the needs of its clients. The Insurance Agent reports directly to the Vice President.

Duties & Responsibilities

  • Develops and executes new business marketing strategies for insurance sales, including all lines of property & casualty, life, and health
  • Cultivates prospective new business through cold calls, emails, referrals, and networking, and follows up on opportunities
  • Builds referral relationships through existing clients, and identifies opportunities to cross-sell and upsell products and services to maximize agency profit
  • Meets with prospective and current clients to discuss their insurance needs, researches and presents customized policy options, finalizes and binds new policies and/or renewals, cancels old policies, and negotiates with carriers when necessary
  • Meets new business production goals and objectives set forth by the leadership team
  • Maintains timely, accurate, & detailed client interaction notes in the agency management system
  • Reviews and follows up on new business inquiries, renewals, and cancellations, received through the agency management system
  • Actively participates in local community events
  • Performs other duties as assigned

Education & Work Experience

A bachelor's degree in business, accounting, or finance is preferred; Licensed to sell Property & Casualty, Life & Health insurance in the state of Illinois, AND a minimum of 2 years of experience working as an Insurance Agent. Basic financial institution product knowledge is preferred but not required.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs. occasionally, strong listening and developed interpersonal skills, ability to work under high pressure while remaining composed. Attention to detail is critical to this position; along with organization, prioritization, and time management skills.

Competencies

Customer-focused, and strong ability to cultivate client relationships, technology & computer proficiency, presentation skills, sound business judgment, Decision-making skills, self-motivation, and ability to work independently.

 


 

CFC Insurance, an independent agency representing several preferred insurance companies, is looking to add a Licensed Insurance Agent to the team at our Better Banks location. Our Licensed Insurance Agents have proudly served the insurance needs of Central Illinois since 1958; and we specialize in multiple types of coverage. We are located inside the Peoria branch of Better Banks, an Employee-Owned community bank. CFC is committed to providing our employees with friendly and comfortable work environment, impressive compensation package, job stability, and professional development opportunities. Interested in a long-term career and working for a company that values its employees, customers, and community? We encourage you to apply to be a Licensed Insurance Agent! 

Customer Service Representative - CFC Insurance

Job Description

The Customer Service Representative is responsible for providing superior front-line customer care and support, assisting the Agents with new and existing business processes, developing and implementing marketing strategies, and providing administrative support to the Agency. This position is directly supervised by the Vice President. 
Duties & Responsibilities

  • Answers telephone calls in a prompt, efficient, and professional manner; and provides assistance and support to the client (i.e. processing of claims, documentation, resolution of inquiries and/or concerns)
  • Performs administrative functions for the agency following company standard operating procedures
  • Retrieves and downloads new business inquiries, renewals, cancellations, et from the agency management system; and follows up with the request promptly, efficiently, and professionally
  • Logs detailed client interaction notes into the agency management system; and performs ongoing file maintenance backup procedures
  • Prospects and builds relationships with new and existing clients, discusses their insurance needs, and provides them with detailed information regarding agency products
  • Supports and assists Insurance Agents as requested
  • Develops, implements, and manages marketing materials and strategies for the Agency (i.e. brochures, social media platforms, website, etc.)
  • Stays abreast of industry trends, legislation, technology, and competition marketing movements
  • Performs other duties as assigned

Education & Work Experience

A bachelor's degree in business, accounting, or finance is preferred; a minimum of 1 year working in an office setting in the insurance industry is helpful. Motivated to obtain a License in the State of Illinois to sell Property & Casualty, Life & Health insurance. 

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs. occasionally, strong listening and developed interpersonal skills, ability to work under high pressure while remaining composed. Attention to detail is critical to this position; along with organization, prioritization, and time management skills.

Competencies

Proficiency in Microsoft Office products, QuickBooks, basic principles of accounting and reconciliation, presentation skills, relationship building, self-motivation, ability to work independently, and knowledge of marketing techniques. Problem solving skills and analysis is helpful.

 


 

CFC Insurance, an independent agency representing several preferred insurance companies, is looking to add a Licensed Insurance Agent to the team at our Better Banks location. Our Licensed Insurance Agents have proudly served the insurance needs of Central Illinois since 1958; and we specialize in multiple types of coverage. We are located inside the Peoria branch of Better Banks, an Employee-Owned community bank. CFC is committed to providing our employees with friendly and comfortable work environment, impressive compensation package, job stability, and professional development opportunities. Interested in a long-term career and working for a company that values its employees, customers, and community? We encourage you to apply to be a Licensed Insurance Agent!