The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, performing teller transactions, and supporting the Bank's goals and objectives. The Universal Banker identifies customer needs for bank products and services and reports directly to the Retail Bank Manager.
Salary Range: $17.50 per hour
Peoria Hours:Monday - Friday 7:45 am - 5:15 pm, and rotating Saturdays from 8 am - 12 pm. If working Saturday, the person will have a day off during the week.
Duties & Responsibilities
Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
Provides high-level customer service in person and via telephone to assist customers with account inquiries and/or concerns.
Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer.
Educates customers on Identity fraud.
Performs teller responsibilities in accordance with the Teller job description.
Actively reinforces and contributes towards the Bank’s ALWAYS value system.
Promotes a team environment.
Performs other duties as assigned by management.
Education & Work Experience
A high school diploma or GED equivalent, along with at least 1 year of retail customer service experience, is required. A minimum of 1 year of banking experience is preferred.
Mental & Physical Requirements
Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, can prioritize, analyze, and resolve problems, and possess strong time management and organizational skills.
Competencies
Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem-solving skills, and the ability to handle high-pressure situations while maintaining composure.
Consideration for pay is based on neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, or seniority and that we reserve the right to offer the selected candidate a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualification, experience, education, skill, training, certifications, or seniority.
Part-Time Teller - Wyoming, IL and Glasford, IL
Job Description
The Teller performs routine transactional, operational, and customer support tasks efficiently and accurately by applying knowledge of standard operating procedures and identifies customer needs for bank products & services. The Teller is directly supervised by the Retail Bank Manager.
Salary Range: $17.00 per hour
Hours: 18-25 hours a week from 9 am to 3 pm and rotating Saturdays
Duties & Responsibilities
Provides high-level customer service in person and via telephone to perform routine customer transactional and operational cash responsibilities, i.e., deposits, withdrawals, check cashing, safe deposit box entry, etc., as well as balancing the Teller drawer, bank vault, and ATM, with strong attention to detail and accuracy
Fosters relationships with potential and current customers in order to educate and connect them to bank products, services, and technology solutions
Actively reinforces and contributes towards the Bank’s ALWAYS value system
Promotes a team environment
Complies with applicable policies, procedures, and regulations, while minimizing risks and protecting confidential customer and bank information
Performs other duties as assigned by management
Education & Work Experience
A high school diploma or GED equivalent.
Mental & Physical Requirements
Ability to stand for extended periods of time, occasional bending, kneeling, and squatting. Ability to lift 5 lbs. consistently and 30 lbs. occasionally.
Competencies
Basic math aptitude is required, and money handling experience is desired; the ability to exercise judgment is helpful. Strong oral communication, customer service, legible handwriting, problem-solving skills, and basic computer skills are required. Attention to detail is critical.
Consideration for pay is based on neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, or seniority, and that we reserve the right to offer the selected candidate a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualification, experience, education, skill, training, certifications, or seniority.
At Better Banks, we value and embrace the diverse work backgrounds and experience of our employees; and we’re committed to providing a satisfying, positive work environment. Our employees are family! We recognize and reward employees who uphold our values through competitive wages, excellent benefits, and opportunities for continued growth.
As a privately-held, employee-owned community bank, our employees see themselves as owners, which creates a culture of teamwork.
We are always interested in candidates who share and uphold the same value system as we do. If you are interested in working for a bank that places a high level of value in its employees, customers, and community, we encourage you to apply.
Contact us at:
Better Banks Attn: Human Resources 10225 N. Knoxville Ave Peoria, IL 61615 Phone: 217-214-3722 Fax: 217-214-3922 [email protected]
(Please do not send confidential information.)
Our hiring process is simple!
Every position is unique, and we want to ensure it’s the right fit for you and for us.
Apply online by completing the application above and/or submitting your resume
