Career Opportunities

Job Description

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.

Duties & Responsibilities

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high-level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Education & Work Experience

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, ability to prioritize, analyze, and resolve problems, and possess strong time management and organizational skills.

Competencies

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem-solving skills, and the ability to handle high-pressure situations while maintaining composure.

Job Description

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.

Duties & Responsibilities

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
• Provides high-level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer
• Educates customers on Identity fraud
• Performs teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Performs other duties as assigned by management

Education & Work Experience

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, ability to prioritize, analyze, and resolve problems, and possess strong time management and organizational skills.

Competencies

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem-solving skills, and the ability to handle high-pressure situations while maintaining composure.

Job Description

The Branch Manager is directly responsible for managing the daily activities of the branch; and for providing support, training, and supervision to the retail branch employees. The Branch Manager ensures the branch's success by providing excellent banking services for its customers; and promoting the profitability and productivity of the bank. 

Duties & Responsibilities

• Manages and supervises the daily activities of the branch and retail staff (i.e., sales, security, service, and grounds maintenance) and ensures compliance with policies, procedures, and regulatory banking requirements
• Hires, trains, manages, and motivates staff in an effort to maintain optimal branch and customer needs; and ensures employees are maximizing opportunities to sell bank products and services to provide superior service to our customers.
• Builds and maintains new and existing customer relationships; and promotes the bank within the community
• Improves revenue and reduces expenses to grow the business while updating and communicating with management
• Generates referrals to other bank staff and business partners
• Performs as a Universal Banker and teller on an as-needed basis  
• Where applicable, performs consumer lending functions in accordance with policies, procedures, and legal and regulatory compliance
• Performs other duties as assigned by management 

Education & Work Experience

A Bachelor's degree in Management, business administration, or a related field is preferred. At least 3 years of progressively more responsible experience within a banking environment. 

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs consistently, critical and creative thinking, ethical framework, ability to operate a variety of office equipment (i.e., computer, telephone, copy/fax machine), organization, prioritization, and time management skills are necessary.

Competencies

Leadership management and coaching, strong communication, sufficient knowledge in banking, proficiency in Microsoft Office products, customer service, presentation skills, attention to detail, results-driven, problem-solving/analysis, ability to multi-task under a high-pressure environment. 

Job Description

The Human Resources Assistant is responsible for assisting in the administration and coordination of the day-to-day functions of human resources, including recruitment & employment, personnel records, payroll, and benefits. This position reports directly to the Director of HR.

Duties & Responsibilities

• Prepares & posts job announcements, screens applicants, schedules & participates in the interview, testing, and selection processes
• Prepares documents for new hires, administers and monitors new hire onboarding process, & conducts orientations
• Assists in establishing and maintaining employee records, in support of HR functions, through the HRMS and Aurora database
• Provides administrative support with the coordination, implementation, and management of employee benefits
• Processes employee payroll within the Backlund Investment Co. system
• Provides support to employee questions and inquiries related to HR, payroll, and time & attendance
• Manages and maintains sensitive and confidential information
• Stays abreast of HR trends, legislation and demonstrates flexibility and responsiveness to changes in employment trends
• Performs other duties as assigned

Education & Work Experience

A degree in Human Resources or a related field is preferred; a minimum of 1-year experience working in human resources is required, and experience with an HR and Payroll Management System (HRMS) is desirable.

Mental & Physical Requirements

Ability to sit for extended periods viewing a computer screen, the ability to stand/kneel/bend on occasion, the ability to work under high-pressure situations while remaining composed, detail focus, organization, prioritization, and time management skills are critical, and the ability to lift up to 20 lbs on occasion.

Competencies

Knowledge of working with an HRMS, knowledge of commonly used basic HR concepts, practices, and procedures, demonstration of understanding relationship management & communications, strong communication skills – both verbal & written, forward-thinking ability, presentation skills, and adept at problem-solving/analysis.