Career Opportunities

Check out our current openings:

Universal Banker - Dunlap, Morton, Peoria, Glasford

Job Description

The Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, performing teller transactions, and supporting the Bank's goals and objectives. The Universal Banker identifies customer needs for bank products and services and reports directly to the Retail Bank Manager.

Salary Range: $17.50 per hour

Dunlap Hours: Monday - Friday 8:15 am - 5:15 pm, and rotating Saturdays from 8:15 am - 12 pm. If working Saturday, the person will have an afternoon off during the week.

Morton Hours: Monday - Friday 8 am – 5 pm, and rotating Saturdays from 8 am - 12 pm. If working Saturday, the person will have a half-day off during the week.

Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance with operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.
Provides high-level customer service in person and via telephone to assist customers with account inquiries and/or concerns.
Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit the customer.
Educates customers on Identity fraud.
Performs teller responsibilities in accordance with the Teller job description.
Actively reinforces and contributes towards the Bank’s ALWAYS value system.
Promotes a team environment.
Performs other duties as assigned by management.

Education & Work Experience

A high school diploma or GED equivalent, along with at least 1 year of retail customer service experience, is required. A minimum of 1 year of banking experience is preferred.

Mental & Physical Requirements

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, can prioritize, analyze, and resolve problems, and possess strong time management and organizational skills.

Competencies

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem-solving skills, and the ability to handle high-pressure situations while maintaining composure.

Consideration for pay is based on neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, or seniority and that we reserve the right to offer the selected candidate a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualification, experience, education, skill, training, certifications, or seniority.

Digital Banking Product Leader - Peoria or Quincy, IL

This position is with Backlund Investment Company. Backlund Investment Company is a privately held, multi-bank holding company of Better Banks, State Street Bank and Trust Company, and Investment Strategists at Better Banks. The position can be located in either Peoria or Quincy, IL.

Job Description

The Digital Banking Product Leader is responsible for creating exceptional customer experiences by leading the development and execution of the bank’s digital banking strategy. The role serves as a subject-matter expert on digital delivery channels to ensure excellent customer experiences. The Digital Banking Product Leader will define, lead, and continuously improve the digital products and services, leveraging new and existing technology.

Salary Range: $55,456

Duties & Responsibilities

Manages the development, implementation, enhancement, & support of the Banks’ digital banking products, such as digital banking, online account opening, mobile experience, and electronic services.
Tracks & measures customer usage of digital products. Reviews and provides digital banking reports to management, as necessary.
Ensures timely and professional resolution to customer inquiries regarding digital banking.
Identifies gaps in digital services and advises management on new products or enhancements to improve the digital platforms.
Actively works with Operations VP, Project Management team on project implementations, improvements, new products, and services.
Engages with the various bank departments (Lending, Retail, e-Services, Investment teams) to identify strengths and weaknesses with their digital channel and takes steps to improve the customer’s experience.
Assists in promoting and coordinating cross-selling & training opportunities to staff members on products, services, and procedures; monitors, and ensures progress is achieved through bank goals.
Manages vendor certificates, licenses, and applications.
Researches new services and products and recommends enhancements to existing products.
Leads, advises, and trains eServices teams and staff across the two banks.
Develops and maintains electronic banking policies and procedures and coordinates with the compliance officer to ensure they comply with regulatory and security standards.
Communicates and escalates any deficiencies or issues relating to electronic banking service to banks and/or vendors.
Performs other duties as assigned.

Education & Work Experience

A minimum of 5 years of experience working in a bank environment, carrying out and managing bank initiatives. An associate’s degree is required. Applicable relevant experience may be considered as a replacement for a degree.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs. Developed interpersonal abilities, the ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail- are critical.

Competencies

Relevant digital product & industry knowledge, relevant software applications, experience with working with technology products, formal presentation skills, analysis/problem solving skills, team leadership, time management & organizational skills, decision making, adaptability, and sound judgment.

Commercial Lender - Peoria

Job Description

The Commercial Lender is directly responsible for developing and managing commercial loan accounts that meet established lending objectives and requirements, driving marketing efforts to build positive relationships and loan portfolios, and promoting the bank's profitability and productivity.

Salary Range: $94,516 - $104,000 with 12% bonus potential

Duties & Responsibilities

Interviews customers seeking loans, collects and analyzes financial and related data to determine if applicants meet established minimum criteria for creditworthiness, rejects or approves loans and terms within limits and established bank policies
Monitors loan repayment activities and performs field work as necessary to locate and collect delinquent loan payments or secure collateral; takes actions required to collect from past-due accounts
Develops and maintains positive relationships with existing and prospective customers
Cross-sells bank products and services
Maintains knowledge and understanding of commercial lending functions, rules, regulations, laws, and policies & procedures
Actively participates in community events and represents the Bank with a high level of integrity and professionalism
Handles customer inquiries and/or concerns
Adheres to bank policies and supports management decisions and goals in a positive, professional manner
Performs other duties as assigned by senior management

Education & Work Experience

A bachelor's degree in accounting, business, or finance, along with a minimum of 5 years of experience as a commercial lender, is required.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods, lift up to 20 lbs. on occasion, developed interpersonal skills, ability to work under high pressure while remaining composed, self-driven and motivated, ability to communicate with clients, co-workers, and outside agencies in writing, person, and over the telephone.

Competencies

Strong credit analysis and underwriting skills, advanced lending principles and methods, business objectives of a lending department, proficiency in Microsoft Office products, proficiency in Bank core processing systems, attention to detail, organizational, time management, and problem-solving skills.

Consideration for pay is based on neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, or seniority and that we reserve the right to offer the selected candidate a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualification, experience, education, skill, training, certifications, or seniority.

Lender - Dunlap, Bartonville, Peoria

Job Description

The lender is directly responsible for developing and managing mortgage, consumer, commercial, and ag loan accounts that meet established lending objectives and requirements, driving marketing efforts to build positive relationships and loan portfolios, and promoting the bank's profitability and productivity.

Salary Range: $55,653 - $83,479 with 12% bonus potential

Duties & Responsibilities

Interview customers seeking loans, collect and analyze financial and related data to determine if applicants meet established minimum criteria for creditworthiness, reject or approve loans and terms within limits and established bank policies
Monitors loan repayment activities and performs field work as necessary to locate and collect delinquent loan payments or secure collateral; takes necessary actions to collect from past-due accounts
Develops and maintains positive relationships with existing and prospective customers
Cross-sells bank products and services
Maintains knowledge and understanding of lending functions, rules, regulations, laws, and policies & procedures
Actively participates in community events and represents the Bank with a high level of integrity and professionalism
Handles customer inquiries and/or concerns
Adheres to bank policies and supports management decisions and goals in a positive, professional manner
Performs other duties as assigned by senior management

Education & Work Experience

A bachelor's degree in accounting, business, or finance is required, AND/OR a minimum of 5 years of experience performing in a lending capacity such as managing mortgage, consumer, commercial, or ag loans.

Mental & Physical Requirements

Ability to sit/stand/kneel/bend/for extended periods, lift up to 20 lbs on occasion, developed interpersonal abilities, ability to work under high pressure while remaining composed, self-driven and motivated, ability to communicate with clients, co-workers, and outside agencies in writing, person, and over the telephone.

Competencies

Complete the application, upload your resume, or email your resume to [email protected].

Apply Now

At Better Banks, we value and embrace the diverse work backgrounds and experience of our employees; and we’re committed to providing a satisfying, positive work environment. Our employees are family! We recognize and reward employees who uphold our values through competitive wages, excellent benefits, and opportunities for continued growth.

As a privately-held, employee-owned community bank, our employees see themselves as owners, which creates a culture of teamwork.

We are always interested in candidates who share and uphold the same value system as we do. If you are interested in working for a bank that places a high level of value in its employees, customers, and community, we encourage you to apply.