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Frequently Asked Questions
There are quite a few different ways to sign up for our Online Banking and Bill Pay service. While opening a new account or just doing your normal bank business, ask the customer service representative to provide you with an enrollment form. Another option is to call us and ask that one be mailed to you. And of course, you can always fill out our enrollment form by clicking here. After we receive your enrollment form, you will receive an Online Banking ID and temporary PIN in the mail.
Online banking and bill pay are provided to our customer for no charge.
If you have enabled the "forgot password" within online banking then simply can click the Forgot Password link under the login. If you have not enabled the feature than please call the bank at 309-272-1000 and ask to speak to someone regarding your Online Banking account, or stop by any of our locations. We will ask you for your Online Banking ID as well as have you verify other information before issuing you a temporary password that you will change during your next login.
You must set up this feature in Online Banking before you can use it. To enable the 'Forgot Password' link you must first be logged into Online Banking. Once logged in go to the 'Options' tab and complete the 'Modify Personal Settings' section and click submit at the bottom. Once complete, anytime in the future that you are locked out or forgot your password you will be able to click on the 'Forgot Password' link to reset your password.
There are two different ways this can be done:
Log in to Online Banking, select the Options tab, Personal, scroll down to Modify Login Settings. Your current ID will be listed, enter your new ID and click Submit.
There is a 10–minute inactivity timeout to protect your account should you forget to sign off.
To rename an account, click the Options tab and choose Account. Then type your new account name in the New Account Pseudo Name column.
You may change your email address within Online Banking under the OPTIONS tab, choose Personal and under Modify Personal Setting enter your new email address twice and click submit at the bottom.
If you have both a checking or savings and a loan at Better Banks, to make the loan payment you will set-up an Internal Transfer from checking to the loan under the Internet Banking Tab. Only use bill pay for loans outside the bank.
Transfers can be made up until 6:00 pm to be considered on the same business day. If a transfer is made after 6:00 pm then it will be on the next business day.
Online banking will not allow you to overdraw your account. If you have a scheduled transfer but the funds are not available at the time of the transfer the system will cancel the transfer. All transfers are pending until the end of the business day online (6:00 pm) and may automatically cancel if another transaction posts to your account causing the account to have insufficient funds for the transfer.
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