- About Us
Your Health and Safety Are Our Priorities
April 1, 2020 Update
As we continue to monitor the information provided by federal and state agencies closely, please know, taking care of our customers, community, and staff is our top priority. We understand the impact that the coronavirus pandemic is having on many of our customers. We are working with those impacted and are providing a variety of solutions to help meet the needs of our communities.
On March 27, 2020, the newly enacted federal Coronavirus Aid, Relief, and Economic Security (CARES) Act was finalized and provides a variety of additional emergency relief programs for both individuals and businesses. We are actively working to operationalize these programs as quickly as possible so that we can further assist our customers.
Here's what we know so far:
One of the most critical provisions in the Act for small businesses is a Paycheck Protection Program, which will serve as an extension of the Small Business Administration (SBA) 7(a) loan program, allowing financial institutions to provide federally-backed, forgivable loans to eligible businesses.
The program provides eight weeks of cash-flow assistance through 100 percent federally guaranteed loans to small employers who maintain their payroll during this emergency. The program is intended to help workers remain employed and allow affected small businesses and the economy to recover from this crisis. This proposal would be retroactive to February 15, 2020, to encourage employers to bring back workers who may have already been laid off back onto the payroll.
Another provision offered for business owners is the Disaster Relief Program. This program is managed and facilitated directly with the Small Business Administration (SBA). The SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. For more information on this program, please go to https://www.sba.gov/funding-programs/disaster-assistance.
The Cares Act also provides the SBA Administrator up to 30 days to issue guidance and regulations needed to implement this Act. We ask for your understanding, and please know this information is subject to change. As the SBA continues to publish program guidance about the Paycheck Protection Program, we will continue to update our website. Please feel free to check back regularly.
We appreciate your continued trust and support.
We are all in this together—please stay safe.
March 21, 2020 Update
As an essential service, Better Banks will continue to serve customers through our drive-ups, online banking, ATMs, and by appointment in our lobbies during the state mandated 'stay-at-home' order.
Please know we will continue to closely monitor the information provided by federal and state agencies and communicate any additional precautionary actions necessary. Taking care of our customers, community, and staff is our top priority. We appreciate your continued trust and support.
We are all in this together—please stay safe.
March 18, 2020 Update
All of our branch locations remain open for business. However, given the evolving concerns around Coronavirus (COVID-19), and to help support community health management efforts, our lobbies will be open by appointment only starting Thursday, March 19, 2020. Our drive-up services are available as usual. This decision did not come lightly and we have weighed all the options but we felt limiting face to face contact is in the best interest of our employees, customers, and our communities.
To schedule an appointment, please contact us at 309.272.1000 during regular business hours. Additionally, our staff will be available to take your calls should you have any general questions with regarding your accounts.
Keep in mind, we do have separate numbers for some specific issues:
- To report a lost or stolen debit card: 1.800.383.8000.
- To report a lost or stolen credit card: 1.800.423.7503.
- To report a lost or stolen card during business hours: 309.272.1000.
- Telephone Banking Toll-Free: 877.366.7733
In addition, we encourage you to take advantage of the online and mobile banking options available.
We will continue to closely monitor the information provided by federal and state agencies and communicate any additional precautionary actions necessary as we respond to the rapidly evolving situation. Taking care of our customers, community, and staff is our top priority. We appreciate your continued trust and support.
March 13, 2020 Update
We understand the growing concern surrounding the coronavirus (COVID-19) and we are closely monitoring the situation as it evolves. We want to assure you we are doing all we can to make sure our branches stay open and staffed. Our focus remains on the safety and well-being of our customers, employees and our communities.
Additionally, we strongly encourage you to take advantage of the available Better Banks digital tools for self-service banking and 24/7 account access through our online, mobile and voice banking services.
ONLINE BANKING provides a single spot to access your Better Banks accounts giving you access to your account information at any time, from anywhere you have an internet connection.
With Online Banking You Can:
- Check account balances and history
- Transfer funds between accounts
- Make loan payments
- View check and deposit images
- Setup email or text alerts on your account
- Submit address changes
- Send and view secure messages to and from Better Banks
Paying your bills is easy with free online bill pay from Better Banks. Rather than write a check, pay with just a few clicks — it’s safe, secure, and convenient!
The free mobile app from Better Banks allows for convenient, on-the-go access to your accounts from your mobile device. It’s the secure and convenient way to bank.
We thank you for choosing to bank with Better Banks! The health and safety of our customers, our communities and our employees is our top priority and we will continue to keep you updated.
PLEASE NOTE: Cyber scammers are taking advantage of the coronavirus threat by sending malicious emails with links designed to obtain personal information. Please take the necessary precautions and remain vigilant. The safest location to find information regarding the coronavirus is the CDC's resource center.