Technical Tips & Techniques for Online Banking

1. Use Internet Explorer 7.0 or above with current patches.

• To install the current patches, from your browser go to Tools > Windows Update.

2. Cookies must be enabled.

• This can be verified from Tools > Internet Options > General Tab > Settings. Make sure that "Never" is not checked.

3. JavaScript must be enabled.

• This can be verified from Tools > Internet Options > Security Tab > Custom Level > Active Scripting. Make sure that "Enable" is selected.

4. Clear cache.

• This can be done from Tools > Internet Options > General Tab > Deleted Cookies & Delete Files.
• To ensure that the cache is completely cleared first close all browsers, open one new one, and then clear the cache.

5. Ensure that privacy settings are not too high.

• This can be done from Tools > Internet Options > Privacy Tab. "Medium" is recommended.

6. Add NetTeller, our online banking system, to your list of trusted sites for your firewall.

• This can be done from Tools > Internet Options > Security Tab > Click on the Trusted Sites Icon > Sites.
• Make *netteller a trusted site on the browser.

7. If you are using a pop-up blocker, add *netteller.com to the trusted sites.

• Procedures will vary depending on the pop-up blocker being used.
• Close Browser before trying to login again.

General Troubleshooting:

• Date and time on the PC must be correct
• Using a pop-up blocker? Disable it & try again
• If the browser is using a pop-up blocker, make *netteller.com a trusted site
• Try to log in from a different PC. If unsuccessful, please contact the bank.